Quality in Service Innovation

In July 2004 the AT Forum, a sector partnership co-ordinated by FAST, produced a Position Paper to which all partners signed up. The Paper provides a clear, accessible analysis of the fragmentation in this field and outlines five problems affecting all services within the AT sector.  [Use the 'Related Documents' links on the left hand menu to download the Paper].

This analysis is still relevant today and the Paper provides a succinct overview for anyone new to the field. The paper proposes an action plan to be taken forward collaboratively by the wider AT community.

AT service infrastructure:

• National, comprehensive standards for service provision
• Workforce development strategies including occupational standards and education and qualification pathways
• A coherent information strategy to meet the needs of users and carers, practitioners and commissioners
• Programmes to involve users in planning services
• Mechanisms to achieve greater service integration between specialist and local services

Work has been continued by FAST to address these issues and we provide updates on current activity in this section.